http://www.onclick.com/cis311/2001/fall/fieldit.htm
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CIS - Computer Information Systems BIS - Business Information Systems MATH - Computing EET - Electrical Engineering/ Electronics Technology |
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CIS-311-002 Management Information Systems Fall 2001 - Dr. Kelley 3-4:15 pm Combs CB-312 Term: Aug 21 - Dec 5 2001 Final Exam: Friday Dec 14 3-5 pm Syllabus - Schedule |
FIELD IT MINI-PROJECT
12 points
DUE DATE: Monday November 26, 2001 3 pm.
FORMAT: A written report of an example setup in industry of a specific networking technology.
OBJECTIVES OF PROJECT:
1. Obtain specific networking technology information as used in industry today.
2. Map networking concepts learned in class to the real world.
3. Weigh career options in the field of computer networks.
4. Network with network professionals as an aid to advancement in employment.
SCOPE OF WORK: Conduct a field visit, look at, ask questions, and document ONE ASPECT of a company's computer network infrastructure from among the topics listed below.
REPORT LENGTH LIMIT: 1 cover sheet, 1 page containing a diagram and/or itemized network component list, and 1-2 typewritten pages in which make reference to, and describe the functionality shown in you diagram and/or list.
MAN-HOUR ESTIMATE: 2 to 4 man-hours end-to-end.
NETWORK INFRASTRUCTURE TOPICS: Go see and document ONE of the corporate network infrastructure functions listed below. Please contact your instructor in advance at kelleyg@email.uc.edu or 859-442-5136 if you would like to write about an alternate function, or are having trouble identifying a suitable company to visit.
a. Network Connectivity To Remote Sites. Local and wide area connectivity, multiple facility voice and data links. T1's, satellite links, fiber optic, etc.
b. Corporate Database and/or Data Warehouse: Internal or outsourced internet databases maintained in house, as related to any of manufacturing and shop floor control, sales order processing, distribution logistics, vendor supply chain, inbound or outbound telemarketing, or internet transactions.
c. Corporate Internet/Intranet Website: Company website purpose and design, and daily maintenance
d. In-house Software Development: Purpose, scope and duration of an example in-house software development, implementation, or customization effort.
e. Email/Fax/Call Center Communications: Hardware and software network infrastructure needed to support global electronic messaging and/or inbound and outbound telemarketing operations across the enterprise.
f. Security Provisions, Backup And Disaster Recovery Plans: System security, encryption/decryption, user login privileges, backup and recovery contingency practices and policies; and fail-safe and redundant hardware, software, and connectivity setups
g. Technical Staff and Employee At-Large Training: Continuing network technologies education practices and policies as applied to technical and non-technical employees.
h. IT Project Management: End-to-end life-cycle from need determination, cost/benefit analysis, sponsorship and decision making, funding paths and approval, vendor contracting, identification of project milestones, staff man-hour and resource load planning, deadlines missed and project success metrics, user acceptance and life-cycle maintenance.
i. Telecommunications: Telephone PBX's (ATT Personal LE, Lucent Definity, Coral, Nortel), punch blocks and demarcs, long distance and local telephony service providers, 800 number service providers, cell-phone and pager policies, call center and/or modem farm line hunting, number block and/or extension assignments, voice mail storage provisions, data and telephony integration efforts, and after-hours automated telephone attendants.
j. Technical Support: Network product vendor trouble-ticket administration, trouble-shooting, resolution and escalation practices, product operations, deployment and life-cycle planning and logistics, engineering feedback for new product development.
k. Help Desk Support: Fielding and resolution of daily network user problems, close-loop ticket tracking and resolution practices, end-user training and support practices.
l. Systems Analyst: Interacts with various departments in operations to map business functions into the available computer technology (hardware, local and remote data links, and software)..
m. Hardware and Software Maintenance: Practices and procedures for the installation, configuration, and trouble-shooting of new and existing computer network equipment and software.
FIELD IT REPORT FORMAT
A. COVER SHEET
Your name, the date submitted, the class and instructor, the assignment type (Field IT Mini-Project)
Topic selected for investigation:
Date of on-site visit:
Location of the site visit:
B. FIELD REPORT:
Step 1: Draw a diagram, and/or itemize in a list the specific network software
and hardware products, and practices, policies, or procedures you observed at
the company you visited in the network technology area of interest you
selected. Attach this diagram or list to your written report.
Step 2: Compose up to two pages of typewritten text in which you make frequent reference to your diagram and/or itemized list to provide a specific, factual description of what you found and learned in the course of your information technology research in the real world.